Refund Policy
In short: try SalesBullet on the Free plan before you pay. You can cancel Unlimited any time and it keeps working until the end of the month you paid for. Payments aren't refunded, except when we made a mistake or the law gives you the right.
Cancelling
Cancel from Plan & billing in the app. Nothing more is charged, and you keep everything in the Unlimited plan — and the add-ons you bought — until the end of the current billing period. After that your account moves to the Free plan.
When we refund
- You were charged twice for the same period, or charged after you cancelled.
- SalesBullet was unavailable for a large part of your billing period because of a fault on our side.
- The law where you live gives you a right to a refund or to withdraw from the purchase — we always honor it.
Other payments — including a month you used, or one you cancelled part-way through — aren't refunded. An add-on you bought and haven't used at all can be refunded within 14 days of the payment.
How to ask
Write to support@salesbullet.ai from your account's email within 14 days of the payment, with the invoice number if you have it. Refunds are paid by Paddle.com, our Merchant of Record, to the card or account you paid with, usually within 5–10 business days. You can also reach Paddle directly through the link in your receipt.